We have provided a number of ways for our Customer Care team to help you:
Email: customer.service@wguk.com
Telephone: Tel: 0845 606 7004
By Mail: Kingston Park, Flaxley Road, Peterborough, PE2 9EN
Veneers
What is a veneer?
A veneer is a thin slice of solid timber (between 0.3mm and 2mm thick). This is glued and pressed onto a composite material, for example MDF.
How can you tell which areas are solid and which areas are veneered?
On Willis & Gambier product it is extremely difficult to identify a veneered area due to the quality of design and manufacture. However, a way to spot a veneered area is to follow the wood grain on the surface to the cut edge. Once at the edge, check if the grain or knot accurately follows onto the cut edge of the timber, if it does not then it will be a veneer.
Why do we use veneers?
Firstly it is the most economical way of utilising precious wood so W&G can provide quality products with the appearance of solid wood at more competitive prices. Secondly, veneer can be used where solid wood movements would not be suitable for the design or structural integrity of the product.
Wood Characteristics
Wood is a natural material and so there will be characteristics within our products that are unique to each individual piece. Distressing, grain detail, colour differences and on some more rustic pieces, natural knotting can be present. Wood is also prone to very slight movements due to climate change. This is perfectly normal and we allow for these movements within our designs.
Painted Finishes
The hand finishing of each individual item results in a subtle variation in finish between pieces and gives the range unique character. Over time, hairline cracks may appear in the paint finish. This is a natural part of the ageing process which occurs on all painted furniture.
